EXISTING CUSTOMER CARE

Let's make it shine again.

If a major covered outage occurs during your active holiday service period, our commitment is a service visit within 72 hours of receiving your report, with an on-site fix whenever safe access and necessary parts allow. We prioritize safety issues separately. Service coverage and unusual weather/access conditions follow your written agreement.

Electrical or immediate safety risk? Do not touch exposed, damaged or energized wiring. Keep people and animals clear, discontinue use only if you can safely do so, and contact emergency services or a qualified electrician if danger is immediate. This form is not an emergency response channel.

Submitting this form logs your request. It does not confirm a scheduled appointment. We'll verify coverage and coordinate access; for immediate hazards use appropriate emergency channels.